Return & Refund Policy
At Urban Trader Global, we want you to be completely satisfied with your purchase. Since our products are fulfilled by Amazon, we follow Amazon’s standard return policies to ensure a smooth experience for our customers.
Return Window: You have 30 days from the date of delivery to return an item.
Refunds: Once your return is received and processed by the fulfillment center, a refund will be issued to your original payment method.
How to Start a Return: To initiate a return, please log in to your Amazon account and visit your “Orders” page. If you need assistance, you can contact us at mysticcaravantales@gmail.com.
Condition: Items must be returned in their original packaging and in new, unused condition.
Return Shipping: For defective products or shipping errors, return shipping is free. For other returns, please follow the instructions provided in your Amazon account.